Privacy Policy

1. Introduction

Terra Nova Build Systems Co., Ltd. (“Terra Nova”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information in accordance with Thailand’s Personal Data Protection Act (PDPA), applicable international data protection principles, and industry best practices.

2. What Information We Collect

We only collect personal information necessary for our business operations and to provide our services. This may include:

• Name, address, phone number, and email address
• Company or organization information
• Project-related details
• Communications and feedback
• Website usage data (via cookies and analytics tools)

3. How We Collect and Store Your Data

Personal information may be collected through:

• Website enquiry forms
• Email communications
• Newsletter subscriptions
• Customer service interactions
• Site analytics and tracking technologies

All personal data is securely stored using physical, electronic, and procedural safeguards. Data may be stored on secure servers in Thailand or with authorized service providers in other jurisdictions that maintain adequate data protection standards.

4. Why We Collect and Use Personal Information

We use personal data for the following purposes:

• Responding to your enquiries and providing services
• Communicating about projects, updates, or offers
• Improving our website and services
• Internal research and development
• Legal and compliance obligations

You may request to remain anonymous or use a pseudonym when interacting with us unless it prevents us from providing a service or complying with legal requirements.

5. How We Share Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers who assist us in business operations (e.g., hosting, IT support, legal, logistics)
• Regulatory bodies or legal authorities if required by law
• Other parties with your express consent

All third parties are required to handle your information in compliance with data protection regulations and only for the agreed purpose.

6. Your Rights Under PDPA

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for processing (where applicable)
• Request deletion of personal data (subject to legal limitations)
• Lodge a complaint with Thailand’s Personal Data Protection Committee (PDPC)

To make a request, contact our Privacy Officer (details below). Please include your full name, contact information, and relevant details for us to identify and process your request efficiently.

7. Cookies and Website Tracking

We use cookies and analytics tools (e.g., Google Analytics, Facebook Pixel) to collect non-personal data such as:

• Pages visited
• Browser type
• Device used
• Time spent on the site
• Traffic sources

This helps us optimize website performance and user experience. You may manage cookie preferences through your browser settings or opt out of tracking using browser add-ons.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external websites.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes data encryption, access controls, and regular security audits.

10. Contacting Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

11. Privacy Officer

Terra Nova Build Systems Co., Ltd.
6/11 Moo1 1, Bophut, Koh Samui, Thailand 84320
Email: [email protected]
Phone: +66 (0) 874 839 478

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be published on our website with an updated effective date.